FAQs
Common questions about features, licensing, performance, and billing. If your question isn't here, contact us.
Is the free version fully functional?
Yes. The free build on wp.org tracks page views + comments and ships all three display surfaces (shortcode / block / widget). It is the same engine that powers the Pro build — Pro just bolts on integrations, multi-tab layouts, the recorder, and license-backed updates.
How does the upgrade from Free to Pro work?
After payment you receive a Mostify Pro license code. Download the Pro ZIP from your dashboard, upload it from Plugins → Add New → Upload Plugin — WordPress overwrites the free copy in place. Your existing settings, counters and history stay intact. Activate the license from Settings → Mostify → License; Pro features unlock instantly.
What is two-way domain approval?
Every new domain that activates with your license code lands in a "pending" state. You approve it from your wpmostify.com dashboard before the plugin unlocks Pro features — so a leaked code can't silently burn through your seat count. Or pre-list a domain on the dashboard first; the plugin will auto-activate the moment you enter the code there.
Can I move my license to a different domain?
Yes. Open the license on your dashboard, remove the old domain, then approve the new one (either via the pending queue or by pre-listing it before activation). For tier-limited plans this frees a seat immediately.
How do I migrate from another popular-posts plugin?
Pro ships drop-in adapters for WordPress Popular Posts, Post Views Counter, WP-PostViews, WP Statistics, and Top 10. The Counters tab detects your installed source plugin, runs a one-click import, and switches Mostify into "coexist" mode so both plugins keep working until you uninstall the old one.
Does it work with caching plugins?
Yes — page-view tracking uses an AJAX heartbeat that bypasses page cache. Rendered top-posts blocks are cached server-side for 5 minutes per unique config (counter + period + post-type) and bust automatically when settings change. Object cache (Redis / Memcached) is honoured if you have it configured.
Will it slow down my site?
Single-row INSERT-on-duplicate-update per event, two indexed columns covering 95% of queries, and a 5-minute render cache mean the typical site sees no measurable performance impact even at 100k+ daily pageviews. Batch-write mode trades a 1-minute lag for ~10× lower DB load if you really need it.
Multisite-compatible?
Yes — Mostify is per-site by design. Network activate it and each subsite manages its own counters, settings and rankings independently. License Pro plans cover any number of subsites within their domain limit (each subsite counts as one approved domain).
Can I cancel anytime?
Yes. Cancel from your dashboard at any time; Pro features keep working until the end of your paid period. Afterwards the plugin reverts to free behaviour and your tracking history stays intact — no data loss.
AMP / GDPR considerations?
Mostify stores no PII on the visitor side — only post-level counts. The page-view tracker fires from any front-end including AMP. We comply with GDPR by default; for stricter regimes you can disable IP-address logging via the
mostify_should_track_view filter.